Christmas Bauble Terrarium Workshop

Cancellation Policy

1. General Information Bio Leaf workshops are small, hands-on sessions designed to provide personalised guidance and a quality learning experience. By booking a workshop, you agree to the terms outlined in this policy. 2. Booking & Payment Full payment is required at the time of booking to secure your place. Spaces are limited and bookings are accepted on a first-come, first-served basis. Once your booking is confirmed, you will receive an email with workshop details, including time, location, and anything you may need to bring. 3. Cancellations, Refunds & Transfers Because our workshops have limited numbers and require preparation in advance, the following conditions apply: Cancellations by Participants More than 7 days before the workshop: You may request a full refund or transfer to another available workshop date. Within 7 days of the workshop: Bookings are non-refundable. You may transfer your spot to another person if you cannot attend. No-Shows If you do not attend your booking, no refund or credit will be issued. Cancellations by Bio Leaf If Bio Leaf needs to cancel or postpone a workshop due to unforeseen circumstances (e.g., illness, low enrolments, weather, or venue issues), you will be offered: A full refund, or A transfer to another scheduled workshop. Bio Leaf is not responsible for travel or accommodation costs incurred due to workshop cancellation. 4. Age Requirements Unless otherwise stated, workshops are suitable for ages 14+. Children under 14 must be accompanied by a paying adult and may only attend where permitted in the workshop description. 5. Safety & Participation Some workshops may involve tools, soil, water, or handling plants and substrates. Participants must follow all instructions provided by the workshop host to ensure their own safety and the safety of others. If you have allergies (e.g., to soil, pollen, bark, dust, or fertilisers), please let us know beforehand. 6. Photography & Media Bio Leaf may take photos or short clips during workshops for social media and website use. If you prefer not to appear in any content, please notify us at the start of the session. 7. Accessibility & Special Requirements If you have accessibility needs or require additional support, please contact us before booking so we can ensure the workshop is suitable and safe for you. 8. Contact If you need to amend your booking or have any questions about the policy, please email: info@bioleaf.co.nz

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